Collection Services

White Glove Collections

Collections services can be tricky if you don’t have the right team by your side. In fact, instead of resolving issues an untrained representative could tarnish your professional reputation and lead to dissatisfied customers. That’s why you need an experienced partner for your collections services. And that’s where Account Acumen comes in.

At Account Acumen, we take a different approach to collections. Instead of being an adversary, we become your customers’ ally, helping to guide them through the collection process with a gentle touch so they can get their accounts back in balance and continue using your products or services.

Learn More About Call Center Capabilities

Call Center capabilities

Solutions, Support & Service

The collections process can be tedious and trying for everyone involved. Your customers may become frustrated while trying to get their accounts back in order, and if it’s not properly handled, it can become impossible to maintain a relationship and keep these customers long-term.

That’s why, at Account Acumen, our white glove approach to collections sets us apart. Rather than offering one size fits all solutions, we can adapt our collections efforts to fit your customers’ needs. Our top-quality representatives are highly trained at first-call resolutions and will always treat your customers with the utmost respect. With this personalized level of service, we can get more accounts back in black while maintaining these relationships so you don’t have to worry about your customers taking their business elsewhere.

Learn More About Expertise & Technology

Specialized Expertise & Technology

Safe At Every Step

With decades of experience, we know what it takes to work with your customers and find solutions that work for everyone. Over the years, we’ve refined this process and incorporated our proprietary software to allow for rapid data exchanges and faster funds exchange. By using our system, we can process payments directly into your account without delay, and by using additional protocols within our software, all of the information we use is kept safe at all times. Not only does this improve security; it can also help your bottom line.

Programmed for Success

Some of the industries we service include:

  • DRTV
  • Energy & Utilities
  • Telecom
  • Financial Services

Need help with your collections efforts?

Contact us to find out more about our services and how they can help your company resolve more accounts without losing your clients. Fill out the form or call 1-800-579-1305.

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